FREQUENTLY ASKED QUESTIONS
How does GERMKLEEN™ work?
Unlike traditional sanitizers that kill bacteria by poison or high alcohol content, GERMKLEEN™ is a food-safe, water-based surface sanitizer applied as a mist then allowed to dry.
Once dry after approximately 10 minutes, GERMKLEEN™ resembles a bed of microscopic pins that attract, pierce and kill pathogens. The same principle as a pin popping a balloon, in the same manner, that the burst balloon cannot be reformed, neither can the pathogens – this means NO resistance and NO superbugs!
Is GERMKLEEN™ Surface Protector ‘Food Safe’?
Yes. GERMKLEEN™ Surface Protector is FDA cleared, food, child, and pet safe!!
How do I apply GERMKLEEN™?
Around the home, just follow the instructions on the label: apply GERMKLEEN™via a trigger pack and allow approximately 10 minutes for drying.
For commercial/technical applications, industry-specific written protocols are recommended and are provided as required.
Are there any Test Results for GERMKLEEN™?
Yes! GERMKLEEN™ has been tested and cleared is the USA by the FDA, EPA, and CDC!
Can you prove GERMKLEEN™ works – in the field?
When quick (15 seconds) efficacy tests are required, we take swabs (before and after treatment) from the surface and measure them via an ATP device. ATP is a globally accepted method of testing for pathogenic presence and is commonly used by QA personnel in all major food and beverage production facilities.
Is GERMKLEEN™ ‘toxic’ or can I use it around my children?
All products have a ‘toxicity’ level – including water. In the case of GERMKLEEN™, it has a ‘toxicity rating’ similar to that of Vitamin C, so yes –GERMKLEEN™ can be safely used around people, pets and plants alike.
Are there other GERMKLEEN™‘ products?
Yes. In addition to the surface protectant, there is GERMKLEEN™ Skin Protector – and as its name implies, our skin protector provides maximum skin protection for 24 hours with just one application.
GERMKLEEN™ COMPLETE is our newest product kit and includes all of our best selling products!!
How do I use the GERMKLEEN™ Skin Shield ?
Spray our skin shield directly on to the hands & skin until the are is moistened. Rub the area to dry.
Will GERMKLEEN™ discolor my clothes?
No. GERMKLEEN™ is a liquid that is invisible on application. It forms an antimicrobial barrier on the skin and will not stain clothing nor discolor the skin.
Will GERMKLEEN™ wash or rub off?
No. GERMKLEEN™ does not rub off and will remain active on the skin’s surface for 24 hours. Normal washing of the hands and drying with a towel will not affect efficacy.
How will my hands feel once I have applied GERMKLEEN™ Skin Shield?
On application, the hands feel silky and moisturized without leaving a visible film or coating. A single application of our product will act like a glove, providing an invisible bond to the skin for 24 hours without the need for reapplication.
Should I apply GERMKLEEN™ Skin Shield more than once a day?
No. But after 24 hours, sufficient exfoliation has occurred and enough skin shed to warrant reapplication.
Will GERMKLEEN™ Skin Shield dry my hands and cause chapped skin?
No. Unlike other skin sanitizers that contain up to 70% alcohol and chap the hands and dry the skin, GERMKLEEN™ is a mild but effective formulation. On application, our product leaves hands & skin soft and moisturized.
When GERMKLEEN™ is applied to the hands will it allow the skin to function normally (eg. produce its own oil and sweat)?
Yes. GERMKLEEN™ does not inhibit the normal function of the skin. The antimicrobial layer produced by the application of GERMKLEEN™ which bonds to the skin is permeable to gases and allows the skin to “breath” normally.
Has GERMKLEEN™ Skin Shield been tested on a variety of skin types?
Yes. Dermatest in Germany has tested GERMKLEEN™ on a variety of skin types (older people, young people, fair-skinned and dark-skinned people, etc) – with zero reactions recorded.
How does KLEENWEAR™ Antimicrobial & Antiviral Mask Treatment Kit work?
Our product is a commercial textile concentrate based on the proven KLEENWEAR™technology which you spray then spray on your mask to protect you from microbes and viruses. CDC cleared for long term efficacy up to 30 Days!!!
Why is KLEENWEAR™ Antimicrobial & Antiviral Mask Treatment preferred over a silver-based antimicrobial?
Silver ions have been infused into fabrics in the past as an antibacterial but are now being actively phased out (globally) as silver is not environmentally friendly.
Will the addition of KLEENWEAR™ Antimicrobial & Antiviral Mask Treatment in a fabric alter it’s ‘feel’?
No. Regardless of whether the treatment is on fine silk or denim overalls, the feel will remain the same.
Will there be other GERMKLEEN™ products released in the future?
Yes. There is an ongoing development that explores new uses for GERMKLEEN™ technology.
The GERMKLEEN™ Difference :
Physical kill
Non-leaching
Environmentally stable
Non Carcinogenic
Impossible to mutate
Long life invisible shield
Prevents cross contamination
Simple application colorless
Odorless Non-Toxic to humans, animals
Non-Corrosive
Adheres to any surface
Other Products as Compared to GERMKLEEN:
Kill by poisoning the cells
Leach and bleed harmful toxins into the environment
Some are Carcinogenic
Encourage mutation resistant super-bugs
Short life-sometimes only seconds
Permit cross contamination
Multiple (often hourly) application required
Unpleasant odors
Mostly highly toxic
Mostly highly corrosive
Limited (if any) adhesion properties
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The Answer should be crystal clear to our Customers !
It's GERMKLEEN PRODUCTS
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at germkleeninfo@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at germkleeninfo@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at germkleeninfo@gmail.com.
Due to the nature of products that we are selling we do not accept returns or exchanges unless the item you purchased is defective. This helps ensure that contamination of our products does not occur. If you receive a defective item, please contact us at germkleeninfo@gmail.com with details of the product and the defect. Once we determine that you are eligible for a refund or exchange we will email with instructions to send in your defective items.
Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a refund or a replacement as a result of the defect. If you are entitled to a replacement or refund, we will replace the product or refund the purchase price, using the original method of payment.
Aviation
Ensure unmatched aircraft hygiene with our aviation-approved ALLSURFACE and ALLFABRIC solutions. ALLSURFACE protects hard surfaces like galleys and lavatories and controls, neutralizing viruses, bacteria, and mold for up to 30 days. ALLFABRIC safeguards soft goods, including seats and carpets, preventing odors, rashes, and harmful microbes with 99.9% efficacy lasting through six washes. Both are non-toxic, environmentally safe, and designed to keep your cabin fresh and ready for every flight.
Marine
ALLFABRIC™ protects cabin soft goods—seats, carpets, and linens—from odor, bacteria, mildew, and long-term wear, while ALLSURFACE™ ensures hard surfaces like tray tables, galleys, and lavatories stay germ-free. Both products are non-toxic, non-staining, and safe for passengers and crew, providing up to 30 days or four washes of reliable protection. Together, ALLFABRIC™ and ALLSURFACE™ elevate cabin hygiene to new heights.
Automotive
In racing, performance extends beyond the track. ALLFABRIC™ protects fire-retardant suits, helmet liners, race shoes, and interior fabrics from odor, bacteria, mold, mildew, and sweat-induced rashes, while ALLSURFACE™ ensures hard surfaces like steering wheels, dashboards, and pit gear are protected. Both solutions are non-toxic, non-staining, and environmentally friendly, offering up to 30 days or four washes of lasting protection. Whether applied by fogging, spraying, or wiping, ALLFABRIC™ and ALLSURFACE™ keep racers, their gear, and their vehicles fresh, clean, and race-ready.
Home and Travel
ALLFABRIC™ shields soft goods like bed sheets, workout clothes, and carpets from odor, bacteria, and mildew, while ALLSURFACE™ protects hard surfaces such as countertops, sinks, and luggage handles. Non-toxic, non-staining, and long-lasting, these solutions neutralize bacteria, viruses, mold, and mildew, offering up to 30 days or four washes of protection. Perfect for busy households or travelers, ALLFABRIC™ and ALLSURFACE™ ensure complete hygiene and freshness wherever life takes you.